Support & Service

What we’re doing for our customers

Tengen is the first listed company in the packaging consumables industry. It has been established for 11 years. It has a large factory with thousands of people and 6 manufacturing bases. It has long-term cooperation with major international express companies including (DHL, UPS, Japan Post, FedEx Express, Royal Mail Ect.) The privacy commitment is worthwhile
We provide you with the following privacy protection policy

❤We promise that all products are sealed packaging

❤All electronic information (mobile phone number, email address, address, etc.) you leave on this website is confidential, and there will be no leakage of information

❤You want to customize the customized plan and requirements of the product, the printing plan, and the unique Logo design. We are strictly confidential to produce and will not reveal your design plan

❤At the same time, we support you if you are dissatisfied with our products after receiving the products or samples, please contact us in time, we will actively cooperate with you to solve the problem and provide you with better solutions

Once you have ordered courier bags and other products from Tengen, we will contact you via email or phone on the next working day. Our goal is to provide you with the best service and a good customer experience for you and your customers. Our online sales representative will review your order and contact you with the estimated delivery date.

Shipping Method
All packaging consumables can be shipped to all parts of the world by sea, air, or international express logistics of DHL, FEDEX, UPS.
You are welcome to get a free quotation by filling in your name, email, detailed address, product and requested form. We will contact you as soon as possible and provide complete information, including the most suitable delivery method (fast, safe, and prudent) and freight. Our products provide you with efficient and professional solutions from coating, film blowing, printing, bag making, packaging, and warehousing.

Courier bags and other packaging consumables will be properly packed in thick cardboard boxes. Usually, we deliver by sea, and sometimes, according to customer requirements, we can also deliver by air or train. When the product arrives at your seaport or destination, you can use the bill of lading we provide to pick up the goods. We can also arrange freight forwarders to deliver to your door.

Transportation Costs
If the actual shipping cost is higher than the originally calculated shipping cost due to the lighter weight of the package, we reserve the right to adjust the shipping cost.
The customer is responsible for all transportation costs as well as customs fees, taxes and duties payable after entering the destination.

Shipment tracking
Once your goods leave our factory, your goods will be assigned a delivery number. This is the tracking number of your shipment. We will contact you through tracking information and website, you can monitor your shipment at any time.
We will deliver the damaged goods to you safely and politely at a reasonable price, and we will carefully select our carrier.

Tengen will provide comprehensive pre-sales and after-sales services, and has more than 11 years of e-commerce consumable packaging experience.

Pre-Sale Service:

❤Free sample processing service: send us your design files, we will arrange free sample processing in our factory and send videos to show you the process and results, or send samples to you to check the quality of the samples.

❤Processing plan design: We have professional technicians, who can design your unique product plan for customers according to their requirements

❤OEM/ODM customization service We have a wide range of capabilities and manufacturing advantages, which allows Tengen to customize our existing products for OEM customers.

After-Sales Service:
We will provide you with professional 24-hour online customer service answering services Whatsapp, Skype, Facebook, help you get a quick quotation, professional technical personnel, professional customized services, and provide you with packaging consumables suitable for your industry
❤Thank you for your support to our products, we will provide the best quality products and after-sales service to customers all over the world!

privacy-policy
Privacy Policy
Tengen is the first listed company in the packaging consumables industry. It has been established for 11 years. It has a large factory with thousands of people and 6 manufacturing bases. It has long-term cooperation with major international express companies including (DHL, UPS, Japan Post, FedEx Express, Royal Mail Ect.) The privacy commitment is worthwhile We provide you with the following privacy protection policy
  1. We promise that all products are sealed packaging
  2. All electronic information (mobile phone number, email address, address, etc.) you leave on this website is confidential, and there will be no leakage of information
  3. You want to customize the customized plan and requirements of the product, the printing plan, and the unique Logo design. We are strictly confidential to produce and will not reveal your design plan
  4. At the same time, we support you if you are dissatisfied with our products after receiving the products or samples, please contact us in time, we will actively cooperate with you to solve the problem and provide you with better solutions
shipping-policy
Shipping Policy

Once you have ordered courier bags and other products from Tengen, we will contact you via email or phone on the next working day. Our goal is to provide you with the best service and a good customer experience for you and your customers. Our online sales representative will review your order and contact you with the estimated delivery date.

Shipping Method
All packaging consumables can be shipped to all parts of the world by sea, air, or international express logistics of DHL, FEDEX, UPS.
You are welcome to get a free quotation by filling in your name, email, detailed address, product and requested form. We will contact you as soon as possible and provide complete information, including the most suitable delivery method (fast, safe, and prudent) and freight. Our products provide you with efficient and professional solutions from coating, film blowing, printing, bag making, packaging, and warehousing.

Courier bags and other packaging consumables will be properly packed in thick cardboard boxes. Usually, we deliver by sea, and sometimes, according to customer requirements, we can also deliver by air or train. When the product arrives at your seaport or destination, you can use the bill of lading we provide to pick up the goods. We can also arrange freight forwarders to deliver to your door.

Transportation Costs
If the actual shipping cost is higher than the originally calculated shipping cost due to the lighter weight of the package, we reserve the right to adjust the shipping cost.
The customer is responsible for all transportation costs as well as customs fees, taxes and duties payable after entering the destination.

Shipment tracking
Once your goods leave our factory, your goods will be assigned a delivery number. This is the tracking number of your shipment. We will contact you through tracking information and website, you can monitor your shipment at any time.
We will deliver the damaged goods to you safely and politely at a reasonable price, and we will carefully select our carrier.

customer-service
Customer Service

Tengen will provide comprehensive pre-sales and after-sales services, and has more than 11 years of e-commerce consumable packaging experience.

Pre-Sale Service:

  1. Free sample processing service: send us your design files, we will arrange free sample processing in our factory and send videos to show you the process and results, or send samples to you to check the quality of the samples.
  2. Processing plan design: We have professional technicians, who can design your unique product plan for customers according to their requirements
  3. OEM/ODM customization service We have a wide range of capabilities and manufacturing advantages, which allows Tengen to customize our existing products for OEM customers.

After-Sales Service:
We will provide you with professional 24-hour online customer service answering services Whatsapp, Skype, Facebook, help you get a quick quotation, professional technical personnel, professional customized services, and provide you with packaging consumables suitable for your industry
ღThank you for your support to our products, we will provide the best quality products and after-sales service to customers all over the world!

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